Hi Bruce,
I’d like to direct a few high level comments to your 4-part call to action, which appears to be limited to promotion, as opposed to implementation. This makes sense, of course. First the industry would have to understand and embrace these ideas, necessitating a promotional/educational effort before it could even imagine how to implement them. While these ideas are obviously worthy of promotion, the worthiness of any particular promotional effort would seem to depend on which organization was doing the promoting, and which audience it was speaking to… its budget, manpower, and a host of other admin issues. In other words, even the promotion of such ideas begs the consideration a fairly complex business plan.
One also wonders, after the promotion is completed, how the industry will be better prepared than it is today for the implementation phase. Will the promotion inspire an organized effort among providers to carry out what they have promoted? If so, then a completely separate business plan needs to describe the implementation organization, outline its high level mission and vision, its strategic goals and objectives, explain where it will find its intellectual, financial, and other necessary resources… etc, etc.
The spirit of your “manifesto” reminds me of the project that I promoted and worked tirelessly to bring to critical mass within the US Vision care industry between early 2000 and around April of this year, when I finally had to let go of it. I learned a lot during those 5 years about the almost brain-numbing complexity contained within such grand ideas. But my greater and possibly even more helpful insights have been into the underlying human psychology of what is clearly a struggle of epic proportions. I’ll try to summarize that insight at the risk of overwhelming this email.
I see both a Collective Conscious and a Collective Unconscious in play here… with the latter performing a compensatory or balancing function for the former. Both are huge, of course… multinational, in fact. They are also in a state of shadowy conflict with one another. By definition, the unconscious contents of the industry’s collective psyche are invisible to the Industry Organism, itself. This becomes clear to “outside” observers whenever the industry speaks or acts as a collective oneness. Individuals, on the other hand, can often separate themselves momentarily from the “organism psyche”, as most of the people on this list can, and in their capacity as relative “outsiders”, are then able to appreciate these [collectively] unconscious contents. We can also begin to see how the “irrational” points of view of what appears as a largely unconscious Industry Beast are locked in counter-position to the more rational (e.g., computer-modelable or “programmable”) points of view. The result is a state of almost-holy warfare between the “rational” and “irrational” aspects of one whole problem.
To the extent the conflict is between the rational and the irrational, it cannot be resolved. It becomes a “bad marriage” and its differences are forever deemed “irreconcilable”. In healthcare, the “irrational” is pretty much the whole of the process of caring for sick people. The “rational” aspects are the payment/admin models and our efforts to “rationalize” care with evidence-based [“programmable”] care guidelines, structured vocabularies and ontologies of care, etc. Divorce between these dueling adversaries is not something we (the “children” in this “marriage”) are willing to think about. That leaves only reconciliation [of the “irreconcilable”] or prolongation of The War of The Roses!
These are the only two outcomes that I can imagine from the industry’s present warlike state of gridlock: Continued resource-wasting warfare among competing, profit-motivated stakeholders or the emergence of a true consensus-body which is able to literally marry the rational with the irrational… into one, wise, unified Consensus View. An organization (probably growing from the ISO/CEN/UN/CEFACT world) must find a way to emerge… to facilitate this “marriage” in an organic and therefore, lasting way. Commanding and threatening (e.g., the HIPAA approach) by powerful governments is obviously not ever going to work. In fact, that’s the best way to start more wars. What we… essentially, the consciously enlightened mind of the healthcare industry… must do, has never been done on such a grand scale. Not in the last 5000 years, anyway. It’s clear, however, that nothing short of that will help us out of the current mess.
As we move further from the psyches of individual industry observers (who will always be “too small to be taken seriously” and, therefore, to implement anything important), however, and more toward the corporate psyches of “official” representative organizations and governments… that is, as we approach the truly collective Industry Mind with this problem, the more we can see the predominant viewpoints becoming irrational. We see governments, for example, simply “commanding” things like HIPAA and “EHR interoperability by 20-whatever”… without having a clue as to what organization would shepherd such Herculean tasks… and with almost laughable disregard for the costs. I see my own government, for example, spending millions on EHR demonstration projects… and almost nothing on the machinery to create and vet the necessary data standards with coordinated input from doctors.
Obviously, HIPAA is irrational… the tail of a flawed broker/payment model wagging the dog of care. Yet there it still is after 10 years… still the official party-line of my government, one of the largest stakeholders! Have you ever tried to “reason” with a powerful but obviously irrational beast? The best one can hope for is to survive such confrontations… and in order to do even that, he is often obliged to walk away from it. Sometimes, all one can do in good faith to just let the system implode into chaos and then hope that we can pick up the pieces later and make something that works.
Sorry about the Armageddon motif! In summary, I must say that I LOVE your proposed resolution as you have written it. Naturally, I would love to see something like this widely upheld as the Truth and I would love to see a wise organization rise up like the Phoenix and lead us toward the Promised Land of Interoperability and universal access to care. I have yet to see, however, a logical step-wise plan for how to get such a ball rolling. I can imagine how to do it (and have even outlined that image in the form of http://visionebiz.org/ ). I simply cannot imagine how our present industry would implement it.
All the best,
-Chris
Christopher Feahr, OD
(former secretary, Vision E-Business Council)